After a change in network status or renewing an IP pcAnywhere hosts are unable to be connected to.

Article:TECH198533

Created: 2012-10-17

Updated: 2013-01-07

Article URL http://www.symantec.com/docs/TECH198533

Article Type
Technical Solution

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Problem

After a change in network status or renewing an IP pcAnywhere hosts are unable to be connected to. After right clicking on the waiting host icon in the system tray it can be observed that the wrong IP information is listed. This can happen when a system moves from a wired to a wireless network or when a change in VPN status is made.

Error

None, however, the host status displays the wrong IP information.

Environment

pcAnywhere 12.5 SP4 or pcAnywhere solution 12.6.7

Cause

This is a known issue that has been resolved with the updated components below, or by applying pcAnywhere 12.5.5 build 1206 (sp5) to pcAnywhere box installs.

More information on pcAnywhere 12.5.5 build 1206 can be found at www.symantec.com/docs/TECH198989

Solution

1. Name of the components modified : aw32tcp.dll , awconn32.dll
2. Version of the modified components : 12.5.5.1204 (Box), 12.5.4.8204 (Solution).
3. Areas of impact due to the modification : Display Status UI at host machine and Remote functionality.
4. Steps to apply the patch :
    (1) On the remote computer, stop pcAnywhere host (if running) and close
        pcAnywhere Manager if open.
    (2) Browse to the Symantec pcAnywhere installed directory. Default locations:

(x86) c:\Program Files\Symantec\pcAnywhere

(x64) c:\Program Files (x86)\Symantec\pcAnywhere

(3) Back up the original files, aw32tcp.dll and awconn32.dll.
(4) Replace originals with the attached aw32tcp.dll , awconn32.dll

Attachments

updated aw32tcp.dll and awconn32.dll for pcAnywhere box 12.5 sp4

ET2870557_Box.zip (521 kBytes)

updated aw32tcp.dll and awconn32.dll for pcAnywhere solution 12.6.7

ET2870557_Sln.zip (522 kBytes)

Supplemental Materials

Source	ETrack
Value	2870557