View Device Information Screen Displays Incorrectly

Article:TECH198564  |  Created: 2012-10-18  |  Updated: 2013-09-09  |  Article URL http://www.symantec.com/docs/TECH198564
Article Type
Technical Solution


Issue



The right-click "Device Management" --> "View Device Information" page does not display properly.

 

 


Environment



Symantec Mobile Management 7.2 SP1

Internet Explorer 8, 9, 10


Cause



Underlying components in the View Device Information page do not function correctly when "Compatibility View" is enabled.

 


Solution



As a workaround, turn off compatibility view.

In Internet Explorer, go to the "Tools" menu --> "Compatibility View Settings".

Uncheck Compatibility View for Intranet or All sites.

Close and re-open the View Device "Information" page.

This issue is being investigated and will be fixed in a future release.


Supplemental Materials

SourceETrack
Value2959628


Article URL http://www.symantec.com/docs/TECH198564


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