During the restore of a SQL database with multiple backup sets the Backup Exec job engine may crash

Article:TECH198587  |  Created: 2012-10-18  |  Updated: 2013-07-25  |  Article URL http://www.symantec.com/docs/TECH198587
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Article Type
Technical Solution


Issue



When attempting to restore a SQL database to a point in time that spans multiple backup sets the Backup Exec Job Engine (bengine.exe) may crash


Error



Application Log Error:
Faulting application name: bengine.exe, version: 14.0.1798.107, time stamp: 0x4fe09ede
Faulting module name: bengine.exe, version: 14.0.1798.107, time stamp: 0x4fe09ede
Exception code: 0xc0000005
Fault offset: 0x0000000000512d3c
Faulting process id: 0x9d0
Faulting application start time: 0x01cda6e61ab6a3fa
Faulting application path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Report Id: 6bd940fe-130c-11e2-960a-d4ae527bd8fa

Crash dump output:
SYMBOL_NAME: bengine!ProcessReadEOM+54c

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 


Supplemental Materials

SourceETrack
Value2969524
Description

SQL: bengine crashes on bengine!ProcessReadEOM+54c during SQL restore.




Article URL http://www.symantec.com/docs/TECH198587


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