During the restore of a SQL database with multiple backup sets the Backup Exec job engine may crash
| Article:TECH198587 | | | Created: 2012-10-18 | | | Updated: 2012-10-18 | | | Article URL http://www.symantec.com/docs/TECH198587 |
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Problem
When attempting to restore a SQL database to a point in time that spans multiple backup sets the Backup Exec Job Engine (bengine.exe) may crash
Error
Application Log Error:
Faulting application name: bengine.exe, version: 14.0.1798.107, time stamp: 0x4fe09ede
Faulting module name: bengine.exe, version: 14.0.1798.107, time stamp: 0x4fe09ede
Exception code: 0xc0000005
Fault offset: 0x0000000000512d3c
Faulting process id: 0x9d0
Faulting application start time: 0x01cda6e61ab6a3fa
Faulting application path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Report Id: 6bd940fe-130c-11e2-960a-d4ae527bd8fa
Crash dump output:
SYMBOL_NAME: bengine!ProcessReadEOM+54c
Solution
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
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| Source | ETrack |
| Value | 2969524 |
| Description | SQL: bengine crashes on bengine!ProcessReadEOM+54c during SQL restore. |
Article URL http://www.symantec.com/docs/TECH198587
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