First Time Setup Portal displays incorrectly 7.1.x

Article:TECH198591  |  Created: 2012-10-18  |  Updated: 2012-12-06  |  Article URL
Article Type
Technical Solution


 The first time setup portal page displays a series of links, but not the enhanced views.


During the installation of the MSI for the enhanced views on this page did not uninstall the previous version, or the MSI failed to install correctly.


  1.  Browse to the Symantec Installation Folder (default C:\program files\altiris\Symantec Installation Manager\Altiris\) and uninstall all versions of the altiris_setupportal_7_1_XXX.msi 
  2. Reinstall the altiris_setupportal_7_1_sp2_x64.msi (or the most current version) 
    1. Launch the CMD prompt as Administrator
    2. use the command "msiexec /i altiris_setupportal_7_1_sp2_x64.msi skipaim=1"
  4. Clear IE Cache

Article URL

Terms of use for this information are found in Legal Notices