First Time Setup Portal displays incorrectly 7.1.x

Article:TECH198591  |  Created: 2012-10-18  |  Updated: 2012-12-06  |  Article URL http://www.symantec.com/docs/TECH198591
Article Type
Technical Solution


Issue



 The first time setup portal page displays a series of links, but not the enhanced views.


Cause



During the installation of the MSI for the enhanced views on this page did not uninstall the previous version, or the MSI failed to install correctly.


Solution



  1.  Browse to the Symantec Installation Folder (default C:\program files\altiris\Symantec Installation Manager\Altiris\) and uninstall all versions of the altiris_setupportal_7_1_XXX.msi 
  2. Reinstall the altiris_setupportal_7_1_sp2_x64.msi (or the most current version) 
    1. Launch the CMD prompt as Administrator
    2. use the command "msiexec /i altiris_setupportal_7_1_sp2_x64.msi skipaim=1"
  3. IISRESET
  4. Clear IE Cache



Article URL http://www.symantec.com/docs/TECH198591


Terms of use for this information are found in Legal Notices