Windows Program Compatibility Assistant advises that this program may not have installed correctly when installing Symantec Endpoint Protection 12.1 RU2

Article:TECH198595  |  Created: 2012-10-18  |  Updated: 2012-10-25  |  Article URL http://www.symantec.com/docs/TECH198595
Article Type
Technical Solution


Issue



Windows Program Compatibility Assistance advises that this program may not have installed correctly when installing Symantec Endpoint Protection 12.1 RU2 on Windows Vista, Windows 7, or Windows 8 operating systems.


Error



This program might not have installed correctly

Setup.exe

If this program didn't install correctly, you can try installing the program using compatibility settings.

Install using compatibility settings
This program installed correctly


Environment



Windows Vista

Windows 7

Windows 8


Cause



The Program Compatibility Assistant detects the single .exe SFX SEP client installation package as being incompatible.


Solution



In the Program Compatibility Assistance window, click This program installed correctly.

Export a client installation package in expanded form, instead of using the single .exe option. Please see http://www.symantec.com/docs/TECH96388 for further information.




Article URL http://www.symantec.com/docs/TECH198595


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