Windows Program Compatibility Assistant advises that this program may not have installed correctly when installing Symantec Endpoint Protection 12.1 RU2

Article:TECH198595

Created: 2012-10-18

Updated: 2012-10-25

Article URL http://www.symantec.com/docs/TECH198595

Article Type
Technical Solution

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Problem

Windows Program Compatibility Assistance advises that this program may not have installed correctly when installing Symantec Endpoint Protection 12.1 RU2 on Windows Vista, Windows 7, or Windows 8 operating systems.

Error

This program might not have installed correctly

Setup.exe

If this program didn't install correctly, you can try installing the program using compatibility settings.

Install using compatibility settings
This program installed correctly

Environment

Windows Vista

Windows 7

Windows 8

Cause

The Program Compatibility Assistant detects the single .exe SFX SEP client installation package as being incompatible.

Solution

In the Program Compatibility Assistance window, click This program installed correctly.

Export a client installation package in expanded form, instead of using the single .exe option. Please see http://www.symantec.com/docs/TECH96388 for further information.