SQL server may hang up if some VSS error occurs

Article:TECH198700  |  Created: 2012-10-22  |  Updated: 2013-07-25  |  Article URL http://www.symantec.com/docs/TECH198700
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Article Type
Technical Solution


Subject

Issue



When performing SQL backups with Advanced Open File Option (AOFO), the SQL database and the backup job may hang up if some snapshot creation error occurs in the VSS operation.

 

 


Cause



This is caused by some snapshot creation error in the VSS operation.

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010R3 Rev 5204 Service Pack 3 (TECH203157)
Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 


Supplemental Materials

SourceETrack
Value2973661
Description

Production SQL server was frozen until stopping bengine or beremote


SourceETrack
Value3049513
Description

Production SQL server was frozen until stopping bengine or beremote




Article URL http://www.symantec.com/docs/TECH198700


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