KNOWN ISSUE: Users vanish from the User report after being edited

Article:TECH198737  |  Created: 2012-10-22  |  Updated: 2012-11-06  |  Article URL http://www.symantec.com/docs/TECH198737
Article Type
Technical Solution


Issue



When editing users, such as assigning them a Location or Manager, afterwards, they vanish from the User report, such as when used in Manage > Assets > Organizational Types > User.


Environment



Symantec Management Platform 7.1 SP2 and prior


Cause



Known Issue. This issue is applicable to pre-7.5 releases only.


Solution



This issue has been reported to the Symantec Development team. A permanent fix will be provided with the ITMS 7.5 Release. The underlying problem was fixed and verified in the ITMS 7.5 Release.

The workaround is to use a different report, such as the All Users picker report, which does not exhibit this issue. Or, add a Department to any user that will have other associations, if the User report is desired to be used.


Supplemental Materials

SourceETrack
Value2973100


Article URL http://www.symantec.com/docs/TECH198737


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