KNOWN ISSUE: Users vanish from the User report after being edited

Article:TECH198737  |  Created: 2012-10-22  |  Updated: 2012-11-06  |  Article URL
Article Type
Technical Solution


When editing users, such as assigning them a Location or Manager, afterwards, they vanish from the User report, such as when used in Manage > Assets > Organizational Types > User.


Symantec Management Platform 7.1 SP2 and prior


Known Issue. This issue is applicable to pre-7.5 releases only.


This issue has been reported to the Symantec Development team. A permanent fix will be provided with the ITMS 7.5 Release. The underlying problem was fixed and verified in the ITMS 7.5 Release.

The workaround is to use a different report, such as the All Users picker report, which does not exhibit this issue. Or, add a Department to any user that will have other associations, if the User report is desired to be used.

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