Email attachments appended to .dat files when GPG and PGP Desktop are installed

Article:TECH198747  |  Created: 2012-10-22  |  Updated: 2012-10-24  |  Article URL http://www.symantec.com/docs/TECH198747
Article Type
Technical Solution


Issue



When an email with an attachments arrives, the attachments are appended to .dat files (although the email is encrypted just fine).  Email attachments are converted from the original file format/extension to a .dat file when the sending encryption platform is GPG.


Environment



This error occurs when GnuPG (GPG) and PGP Desktop/PGP WDE 10.2.x and installed on the same system.


Cause



GPG has been found to be the cause of the corruption of the attachments in email.   Upon uninstalling GPG and leaving PGP Desktop installed, both email and attachments are encrypted correctly.


Solution



To resolve this issue, uninstall GPG and run PGP Desktop only.

 

OR

 

Leave GPG installed and do not install any additional encryption applications.

 




Article URL http://www.symantec.com/docs/TECH198747


Terms of use for this information are found in Legal Notices