Error "The request failed with HTTP status 404: Not Found." when trying to access an IT Analytics report

Article:TECH198828  |  Created: 2012-10-23  |  Updated: 2012-10-23  |  Article URL http://www.symantec.com/docs/TECH198828
Article Type
Technical Solution


Issue



When trying to access an IT Analytics report, the error "The request failed with HTTP status 404: Not Found." occurs.


Error



Server Error in '/Altiris/ITAnalytics' Application.

The request failed with HTTP status 404: Not Found.


Cause



The SQL Server Reporting Server (SSRS)'s SQL Server Reporting Services have been stopped or is otherwise failing to start or work correctly.


Solution



Restart the SSRS's SQL Server Reporting Services:
 

  1. In the SSRS, click on the Windows Start button > Administrative Tools > Services.
  2. Locate and right click on SQL Server Reporting Services (MSSQLSERVER) > Start (if it is stopped) or Restart (if it is already started).
  3. Allow a few minutes for the service to start responding again, then try to access an IT Analytics report.
  4. If the issue continues, such as if the service is unresponsive or automatically stops itself, contact your DBA or Microsoft for additional assistance, if the Windows Event Logs do not help provide information on why this is occurring. Note: Until this can be resolved, which is not caused by the IT Analytics Solution from Altiris, IT Analytics will be unable to be used, nor any other SSRS function on this server.


Related Article

Error "Server Error in '/Altiris/ITAnalytics' Application" occurs when trying to open the IT Analytics Configuration page
http://www.symantec.com/business/support/index?page=content&id=TECH179454




Article URL http://www.symantec.com/docs/TECH198828


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