Some Adobe updates are not seen as installed in Patch reports after successful install.

Article:TECH198907  |  Created: 2012-10-24  |  Updated: 2014-01-09  |  Article URL http://www.symantec.com/docs/TECH198907
Article Type
Technical Solution

Product(s)

Environment

Issue



Some Adobe updates are not seen as installed in Patch reports after successful install. The Adobe updates affected are using a 'scripted' install such as Adobe Flash Player. 

Compliance reports display appropriate IsApplicable Results; however, the IsInstalled is showing 0.

Client's Resource Manager fails to display the update altogether.


Environment



Patch Management 7.1 SP1, SP2, MP1.x and 7.5


Cause



This problem only occurs when the Compliance Rule utilizes patch scripting to detect if the update is installed or not. This process fails to return the file count that was actually tested.

This was originally found with APSB12-24


Solution



This issue was resolved in PMImport version 7.1.497 release.




Article URL http://www.symantec.com/docs/TECH198907


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