Backup of large VMDK, after Backup Exec 2010 R3 hot fix 194471, fails with "0xe0009578 - Unable to copy the virtual machine disk using the VMware VixDiskLib."

Article:TECH198981  |  Created: 2012-10-25  |  Updated: 2012-10-25  |  Article URL http://www.symantec.com/docs/TECH198981
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Article Type
Technical Solution


Issue



Backup of large VMDK, after hot fix 194471, fails with "0xe0009578 - Unable to copy the virtual machine disk using the VMware VixDiskLib."


Error



Job log error: "0xe0009578 - Unable to copy the virtual machine disk using the VMware VixDiskLib."

Debug of Beremote shows the issue further:

[fsys\shared] - VDDK-Log: DISKLIB-SPARSE: "\\.pdvfs\SY-BACKUP\2\BEData\STHVMDK\IMG001384\galileo(1).vmdk" : failed to grow disk: The handle is invalid (600000002).
[fsys\shared] - VDDK-Log: DISKLIB-LIB : RWv failed ioId: #3422713 (393225) (9) .
[fsys\shared] - VDDK-Log: Foundry operation failed with system error: The handle is invalid.
[fsys\shared] - vddkWrapper::WriteDiskExtents() Could not write to the disk. start Sector: '2690204479', Num of sectors: '2048' Error Text: 'Unknown error' Error: '1688888514969601'
[fsys\vmvcb\pdi] - VM_VCBPROXY_PDI_FS::WriteDataToDisk() Could not write to the disk. VixDiskLib_Write() reported the error: Unknown error
[ndmp\loops] - LP_ENV::MsgError: error 0xe0009578 processing object galileo\galileo(1).vmdk 
[fsys\shared] - VDDK-Log: DISKLIB-SPARSE: "\\.pdvfs\SY-BACKUP\2\BEData\STHVMDK\IMG001384\galileo(1).vmdk" : failed to grow disk: Unknown error -1 (0xffffffff) (ffffffff00000002).
[fsys\shared] - VDDK-Log: DISKLIB-LIB : RWv failed ioId: #3422717 (-65527) (9) .
[fsys\shared] - VDDK-Log: Foundry operation failed with system error: (null) (65535), translated to 1
[fsys\shared] - vddkWrapper::WriteDiskExtents() Could not write to the disk. start Sector: '2690206527', Num of sectors: '326' Error Text: 'Unknown error' Error: '-281436322004991'


Solution



 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.


Supplemental Materials

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Value2976495


Article URL http://www.symantec.com/docs/TECH198981


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