Backup of a virtual machine may fail with the error virtualmachine.vmdk is corrupt
| Article:TECH198982 | | | Created: 2012-10-25 | | | Updated: 2012-10-25 | | | Article URL http://www.symantec.com/docs/TECH198982 |
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Problem
During a backup of a virtual machine with the Agent for VMware, the backup may fail with the errors below.
Error
Job Log Error:
Verify- VMVCB::\\vCenter\VCGuestVm\(DC)DATACENTER(DC)\vm\PATH\TO\VIRTUALMACHINE
Data for VMVCB::\\vCenter\VCGuestVm\(DC)DATACENTER(DC)\vm\PATH\TO\VIRTUALMACHINE\virtualdisk.vmdk is corrupt.
If debugging is enabled, the beremote debug log on the media server will show the following error:
[fsys\shared] - VDDK-Log: DISKLIB-SPARSE: "\\B2D LOCATION\IMG00####\virtualdisk.vmdk" : failed to open (14): Disk needs repair.
[fsys\shared] - VDDK-Log: DISKLIB-LINK : "\\B2D LOCATION\IMG00####\virtualdisk.vmdk" : failed to open (The specified virtual disk needs repair).
[fsys\shared] - VDDK-Log: DISKLIB-CHAIN : "\\B2D LOCATION\IMG00####\virtualdisk.vmdk" : failed to open (The specified virtual disk needs repair).
Solution
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
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| Value | V-79-57344-38277 |
| Description | 0xe0009585 - Unable to open a disk of the virtual machine. |
| Source | ETrack |
| Value | 2974697 |
| Description | AVVI: VMware backup fails with "failed to open (14): Disk needs repair." |
Article URL http://www.symantec.com/docs/TECH198982
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