Backup of a virtual machine may fail with the error virtualmachine.vmdk is corrupt

Article:TECH198982  |  Created: 2012-10-25  |  Updated: 2014-04-24  |  Article URL http://www.symantec.com/docs/TECH198982
Article Type
Technical Solution


Issue



During a backup of a virtual machine with the Agent for VMware, the backup may fail with the errors below.


Error



Job Log Error:
Verify- VMVCB::\\vCenter\VCGuestVm\(DC)DATACENTER(DC)\vm\PATH\TO\VIRTUALMACHINE
Data for VMVCB::\\vCenter\VCGuestVm\(DC)DATACENTER(DC)\vm\PATH\TO\VIRTUALMACHINE\virtualdisk.vmdk is corrupt.

If debugging is enabled, the beremote debug log on the media server will show the following error:
[fsys\shared]        - VDDK-Log: DISKLIB-SPARSE: "\\B2D LOCATION\IMG00####\virtualdisk.vmdk" : failed to open (14): Disk needs repair.
[fsys\shared]        - VDDK-Log: DISKLIB-LINK  : "\\B2D LOCATION\IMG00####\virtualdisk.vmdk" : failed to open (The specified virtual disk needs repair).
[fsys\shared]        - VDDK-Log: DISKLIB-CHAIN : "\\B2D LOCATION\IMG00####\virtualdisk.vmdk" : failed to open (The specified virtual disk needs repair).


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 3 (TECH205351).

Backup Exec 2010 R3 Rev 5204 Service Pack 4 (TECH208828).



Supplemental Materials

SourceETrack
Value2974697
Description

AVVI: VMware backup fails with "failed to open (14): Disk needs repair."




Article URL http://www.symantec.com/docs/TECH198982


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