VMware backups failing with status 13: file read failed.

Article:TECH199087  |  Created: 2012-10-29  |  Updated: 2013-03-11  |  Article URL http://www.symantec.com/docs/TECH199087
Article Type
Technical Solution


Issue



VMware backups fail with a bpbkar fault due to nbuVmwareTools.dll, resulting in a status code 13 (file read failed) reported.


Error



Job Details:
9/10/2012 10:25:10 AM - Error bpbrm(pid=13456) socket read failed, An existing connection was forcibly closed by the remote host.  (10054)
9/10/2012 10:25:14 AM - Error bpbrm(pid=13456) could not send server status message      
9/10/2012 10:25:14 AM - Info bpbkar32(pid=0) done. status: 13: file read failed      
9/10/2012 10:25:14 AM - end writing; write time: 00:00:19
file read failed(13)

Event Viewer (Application):
Response: Not available
Cab Id: 0

Problem signature:
P1: bpbkar32.exe
P2: 7.500.312.605
P3: 4fcec628
P4: nbuVmwareTools.dll
P5: 5.0.12.119
P6: 4f18edc6
P7: c0000005
P8: 0000000000333bb2
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_bpbkar32.exe_63a4bea52
179cd453553956c762a79fd7df3915_148cefed

Analysis symbol:
Rechecking for solution: 0
Report Id: cd07055f-e550-11e1-91a3-0018fe2e93aa
Report Status: 4"
Error 8/13/2012 10:11:40 AM Application Error 1000 (100)
"Faulting application name: bpbkar32.exe, version: 7.500.312.605, time
stamp: 0x4fcec628
Faulting module name: nbuVmwareTools.dll, version: 5.0.12.119, time stamp:
0x4f18edc6
Exception code: 0xc0000005
Fault offset: 0x0000000000333bb2
Faulting process id: 0x1478
Faulting application start time: 0x01cd795d57a2c945
Faulting application path: D:\Program Files\Veritas\NetBackup\bin\bpbkar32.exe
Faulting module path: D:\Program Files\Veritas\NetBackup\bin\nbuVmwareTools.dll


Environment



This issue has been reported on NetBackup 7.5.0.x (through 7.5.0.4)


Cause



This behavior is caused when NetBackup is unable to obtain the status of one of the disks owned by the client being backed up.


Solution



The formal resolution for this issue (Etrack 2902616) is included in the following release:

  • NetBackup 7.5 Maintenance Release 5 (7.5.0.5)

NetBackup 7.5.0.5 is now available - please access the Related Article linked below for download and README information. 


Supplemental Materials

SourceETrack
Value2902616
Description

bpbkar faulting (nbuVmwareTools.dll) for multiple VMs


SourceError Code
Value13
Description

file read failed




Article URL http://www.symantec.com/docs/TECH199087


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