NetBackup 7.5 produces Status 156 on the inactive node of a Windows 2008 cluster
| Article:TECH199089 | | | Created: 2012-10-29 | | | Updated: 2013-05-13 | | | Article URL http://www.symantec.com/docs/TECH199089 |
Problem
This issue was initially reported in 6.5.2 and documented in TECH128805 - bpbkar32.exe faults on the inactive node of a Windows 2008 cluster (linked below).
It was formally resolved in 7.1.0.1 with the aid of a new -ignore_unresolved_volumes switch for w2koption.
However, starting in 7.5 GA, although the w2koption command still exists and runs without error, it no longer prevents a Shadow Copy Components backup from attempting to snapshot the absent volume.
Error
Activity Monitor = Status Code: 156
The below snips come from bpbkar captured using Client side logging at General Level 2:
It acknowledges that the correct w2koption command was run correctly:
11:02:51.712 AM: [2076.2516] <2> tar_base::V_vTarMsgW: WRN - You have chosen to ignore unresolved volumes for Shadow Copy Components backups. Your backup will exit status zero even if the following volumes cannot be resolved E:
However, upon discovering the unresolved volume, the job ends with Status Code 156:
11:03:02.243 AM: [2076.2516] <2> ov_log::V_GlobalLog: INF - Status E_FS_VOLUME_NOT_FOUND (0xE0000352) for object 'System Files'. Faild to resolve volume path name for 'e:\program files\symantec\netbackup dlo\' in SHADOW::SetSelectedForBackup
11:03:02.243 AM: [2076.2516] <2> tar_base::V_vTarMsgW: ERR - Volume resolution error for (System State:\System Files\System Files)
11:03:02.259 AM: [2076.2516] <2> tar_base::V_vTarMsgW: INF - EXIT STATUS 156: snapshot error encountered
Environment
Windows 2008
Windows 2008R2
NetBackup 7.5.x.x
Cause
Solution
NOTE on 'formal resolution' below: Once 7.5.0.5 has been applied to the problem host, the NetBackup Client Agent will again properly respond to "w2koption -backup -ignore_unresolved_volumes" and ignore the identified absent volume(s).
The formal resolution for this issue (Etrack 3013200) is included in the following release:
- NetBackup 7.5 Maintenance Release 5 (7.5.0.5)
NetBackup 7.5.0.5 is now available - please access the Related Article below for more information.
Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
NOTE on 'Workaround' below: Once the hotfix has been applied to the problem host, the NetBackup Client Agent will again properly respond to "w2koption -backup -ignore_unresolved_volumes" and ignore the identified absent volume(s)
Workaround:
Please apply the hotfix attached to this document.
Symantec Bug ID: ET 3013181
Version: NetBackup_7.5.0.4
Installation Location: client
Installation Instructions:
Please follow the EEB Installer instructions available on http://www.symantec.com/docs/TECH64620
Package Contents:
Please choose the appropriate platform after download:
eebinstaller.3013181.1.AMD64.exe Windows x64 Installation
eebinstaller.3013181.1.x86.exe Windows x86 Installation
Checksums:
4185558798 1901568 AMD64/bedsshadow.dll
2529072528 1491968 x86/bedsshadow.dll
Recommended service state:
To ensure proper .dll replacement, all client services should be stopped before installing this EEB.
Attachments
|
|
| Source | ETrack |
| Value | 3013200 |
| Description | w2koption -backup -ignore_unresolved_volumes no longer prevents Status 156 |
| Source | Error Code |
| Value | 156 |
| Description | snapshot error encountered |
Related Articles
Article URL http://www.symantec.com/docs/TECH199089
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Thank you.