Putting more than one consecutive question mark wild card in an email address in the To\From field prevents the search from being rejected or the search criteria viewed.

Article:TECH199094  |  Created: 2012-10-29  |  Updated: 2013-08-27  |  Article URL http://www.symantec.com/docs/TECH199094
Article Type
Technical Solution

Product(s)

Environment

Issue



In Enterprise Vault (EV) Compliance Accelerator (CA) or Discovery Accelerator (CA), putting more than one consecutive question mark wild card in an email address in the To\From field prevents the search from being rejected or the search criteria viewed.


Error



From CA or DA Client pop-up error:

Invalid email addresses in the 'From' or 'To' field: john???@mydomain.local. Check that at least three characters are used in front of the wildcard.

From dtrace of the AcceleratorService process:

(RBO_SearchTool2) Exception: Invalid email addresses in the 'From' or 'To' field: john???@mydomain.local.
Check that at least three characters are used in front of the wildcard.
Info:{C2.EN_US} RBO method failed
Diag:
Type:System.Exception
ST:
at KVS.Accelerator.Web.BO.BO_SearchTool2.ParseEmailAddresses(String Emails, Boolean IgnoreError, TargetsAndTargetGroupsDS custodiansCurrentInfo, List`1 custodianIDs, List`1 custodianGroupIDs, TargetsAndTargetGroupsDS& targetsDS, List`1& addresses)|
at KVS.Accelerator.Web.BO.BO_SearchTool2.InitFromDS(SearchCriteriaDS aSearchCriteriaDS)|
at KVS.Accelerator.Web.BO.BO_SearchTool2.GetSearchTemplate(Int32 caseID, Int32 searchID)|
at KVS.Accelerator.RBO.RBO_SearchTool2.GetSearchTemplate(Int32 caseID, Int32 searchID)

 


Environment



Compliance Accelerator or Discovery Accelerator 8.x, 9.0 through 9.0 SP4, or 10.0 through 10.0 SP2.


Cause



The logic used to process the question mark individual wild card character did not take into account the possibility of 2 or more such wild cards placed together in the 'To', 'From', or 'To of From' fields.


Solution



This issue has been addressed in the following release:


Enterprise Vault 9.0.4 Cumulative Hotfix 5 Release
http://www.symantec.com/docs/TECH205732

Enterprise Vault 10.0.3 - Release Details
http://www.symantec.com/docs/TECH193300

Enterprise Vault 9.0.5 - Release Details
http://www.symantec.com/docs/TECH204715


Supplemental Materials

SourceETrack
Value2909866
Description

DA: Search criteria To/From field containing 2 or more question mark wild card characters together causes searches to not be able to be rejected or criteria reviewed.  (For CA/DA 9.x)

 


SourceETrack
Value2928932
Description

DA: Search criteria To/From field containing 2 or more question mark wild card characters together causes searches to not be able to be rejected or criteria reviewed.  (For CA/DA 10.x)


SourceETrack
Value2928930
Description

DA: Search criteria To/From field containing 2 or more question mark wild card characters together causes searches to not be able to be rejected or criteria reviewed.




Article URL http://www.symantec.com/docs/TECH199094


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