Putting more than one consecutive question mark wild card in an email address in the To\From field prevents the search from being rejected or the search criteria viewed.
| Article:TECH199094 | | | Created: 2012-10-29 | | | Updated: 2013-01-23 | | | Article URL http://www.symantec.com/docs/TECH199094 |
Problem
In Enterprise Vault (EV) Compliance Accelerator (CA) or Discovery Accelerator (CA), putting more than one consecutive question mark wild card in an email address in the To\From field prevents the search from being rejected or the search criteria viewed.
Error
From CA or DA Client pop-up error:
From dtrace of the AcceleratorService process:
Check that at least three characters are used in front of the wildcard.
Info:{C2.EN_US} RBO method failed
Diag:
Type:System.Exception
ST:
at KVS.Accelerator.Web.BO.BO_SearchTool2.ParseEmailAddresses(String Emails, Boolean IgnoreError, TargetsAndTargetGroupsDS custodiansCurrentInfo, List`1 custodianIDs, List`1 custodianGroupIDs, TargetsAndTargetGroupsDS& targetsDS, List`1& addresses)|
at KVS.Accelerator.Web.BO.BO_SearchTool2.InitFromDS(SearchCriteriaDS aSearchCriteriaDS)|
at KVS.Accelerator.Web.BO.BO_SearchTool2.GetSearchTemplate(Int32 caseID, Int32 searchID)|
at KVS.Accelerator.RBO.RBO_SearchTool2.GetSearchTemplate(Int32 caseID, Int32 searchID)
Environment
Compliance Accelerator or Discovery Accelerator 8.x, 9.0 through 9.0 SP4, or 10.0 through 10.0 SP2.
Cause
The logic used to process the question mark individual wild card character did not take into account the possibility of 2 or more such wild cards placed together in the 'To', 'From', or 'To of From' fields.
Solution
This issue has been addressed in the following releases:
Enterprise Vault 9.0.4 Cumulative Hotfix (CHF) 1
http://www.symantec.com/docs/TECH199014
Enterprise Vault 10.0.3
http://www.symantec.com/docs/TECH193300
|
|
| Source | ETrack |
| Value | 2909866 |
| Description | DA: Search criteria To/From field containing 2 or more question mark wild card characters together causes searches to not be able to be rejected or criteria reviewed. (For CA/DA 9.x)
|
| Source | ETrack |
| Value | 2928932 |
| Description | DA: Search criteria To/From field containing 2 or more question mark wild card characters together causes searches to not be able to be rejected or criteria reviewed. (For CA/DA 10.x) |
Article URL http://www.symantec.com/docs/TECH199094
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