The push client is unregistered

Article:TECH199137  |  Created: 2012-10-30  |  Updated: 2013-10-27  |  Article URL http://www.symantec.com/docs/TECH199137
Article Type
Technical Solution


Issue



When attempting to enroll the Symantec Mobile Management agent on an android device, the following error message is displayed and enrollment fails.


Error



c2dm 

Register: invalid_sender 
Retrying 2 mins 0s
 
Push client is unregistered

Environment



Android OS 2.2 - Android OS 4.2

Symantec Mobile Management 7.2.1

Windows Server 2008 R2


Cause



A Google Play account is not setup on the android device and this is a requirement for successful C2DM/GCM enrollment.


Solution



Setup the android device with a Google Play account and perform the enrollment process again.




Article URL http://www.symantec.com/docs/TECH199137


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