BUG REPORT: Windows Roaming Profile Not Saved When Enrolled With PGP_INSTALL_DISABLESSOENROLL=0

Article:TECH199167  |  Created: 2012-10-31  |  Updated: 2013-02-11  |  Article URL http://www.symantec.com/docs/TECH199167
Article Type
Technical Solution


Issue



PGP Desktop Invisible Silent Enrollment eliminates the typical enrollment screens PGP Desktop users would see during the enrollment process.  Once a user logs in to the system, no screens are displayed and all the enrollment processes are handled in the background such as User creation, drive encryption, sending of recovery tokens to PGP Universal Server.
To implement that, one of the requirement is that the option PGP_INSTALL_DISABLESSOENROLL must be set with the value 0.

More information on that requirement can be found here

However, if PGP_INSTALL_DISABLESSOENROLL=0 is set, the Windows Roaming profile will no longer function correctly and the profile will not be saved on the profile server.

 


Environment



This is known with version PGP Universal Server 3.2.1 MP3.


Solution



This issue is fixed in the following release:

- Symantec Encryption Desktop 10.3 MP1

This version/Maintenance Pack is available for download via your account on Symantec File Connect. fileconnect.symantec.com


Supplemental Materials

SourceETrack
Value2935313


Article URL http://www.symantec.com/docs/TECH199167


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