AVVI differential backups of Virtual Machine fail with “0xe0009585 - Unable to open a disk of the virtual machine.”

Article:TECH199208  |  Created: 2012-10-31  |  Updated: 2014-04-24  |  Article URL http://www.symantec.com/docs/TECH199208
Article Type
Technical Solution


Issue



AVVI differential backups of Virtual Machine fail with “0xe0009585 - Unable to open a disk of the virtual machine.”


Error



Beremote Log shows the following:

[8840] 2012-10-31T23:13:13.740 [fsys\shared]        - VDDK-Log: DISKLIB-DSCPTR: DescriptorDetermineType: failed to open 'D:\BEData\IMG000969\test02.vmdk': Could not find the file (600000003)
[8840] 2012-10-31T23:13:13.740 [fsys\shared]        - VDDK-Log: DISKLIB-LINK  : "D:\BEData\IMG000969\test02.vmdk" : failed to open (The system cannot find the file specified).
[8840] 2012-10-31T23:13:13.740 [fsys\shared]        - VDDK-Log: DISKLIB-CHAIN :"D:\BEData\IMG000987\test02.vmdk": Failed to open parent "D:\BEData\IMG000969\test02.vmdk": The system cannot find the file specified.
[8840] 2012-10-31T23:13:13.740 [fsys\shared]        - VDDK-Log: DISKLIB-CHAIN : "D:\BEData\IMG000969\test02.vmdk" : failed to open (The parent of this virtual disk could not be opened).
[8840] 2012-10-31T23:13:13.780 [fsys\shared]        - VDDK-Log: DISKLIB-LIB   : Failed to open 'D:\BEData\IMG000987\test02.vmdk' with flags 0x1a The parent of this virtual disk could not be opened (23).
[8840] 2012-10-31T23:13:13.780 [fsys\shared]        - Calling the vixdiskLib api: VixDiskLib_Open(D:\BEData\IMG000987\test02.vmdk, 0 (0x00000000) )
[14048] 2012-10-31T23:13:13.781 [fsys\vmvcb\pdi]     - Could not open the local disk D:\BEData\IMG000987\test02.vmdk. Error Text: 'The parent of this virtual disk could not be opened' Error: '98784263820'
[14048] 2012-10-31T23:13:13.781 [ndmp\loops]         - LP_ENV::MsgError: error 0xe0009585 processing object test02\test02.vmdk
 

 


Solution



Workaround:

Run frequent full backups.

Or

Increase the retention of Differential backups.
 

Solution:

This issue is now fixed with Backup Exec 2012 Hotfix 199866. 

http://www.symantec.com/docs/TECH199866


Supplemental Materials

Value2983237
Description
AVVI: Differential backups of Virtual Machine fail with “0xe0009585 - Unable to open a disk of the virtual machine.” or Inc/Diff error if the first differential set has been overwritten.


Article URL http://www.symantec.com/docs/TECH199208


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