Quick Fix 10106 for CCS v11.0 PU 2012-1 - CCS External Data Integration job fails with time-out error

Article:TECH199216  |  Created: 2012-11-01  |  Updated: 2013-10-27  |  Article URL http://www.symantec.com/docs/TECH199216
Article Type
Technical Solution


Issue



CCS External Data Integration job fails with time-out error while fetching data using Web Services connector. The issue was observed when Web Service took more than one minute for retrieving the data set to CCS.


Environment



CCS Version 11.0 , Before you apply the Quick Fix 10106, ensure that you have installed Symantec Control Compliance Suite (Reporting & Analytics) v11.0 along with 2012-1 Product Update


Solution



 

To resolve the issue, download and apply the quick fix with the help of read me document. The quick fix modifies the default time-out from one minute to 10 minutes to address the time-out issues with the Web Services connector.
 
If your service takes more than 10 minutes to return data, you can further increase the time-out and even change other settings for the connector. You need to modify the EDIBinding.config file for DPS in Connector role which is located at <InstallDir>\Symantec\CCS\Reporting and Analytics\DPS.
 
·         If you have used Basic Http or Basic Http (SSL) as a binding while creating a data connection for Web Service, then change the settings for common_BasicHttpBinding under basicHttpBinding tag.
 
·         If you have used WSHttp as a binding while creating a data connection for Web Service, then change the settings for common_WSHttpBinding under wsHttpBinding Tag.
 
You can specify the following settings for the data connection:
 
  • closeTimeout
  • openTimeout
  • receiveTimeout
  • sendTimeout
  • maxBufferPoolSize
  • maxReceivedMessageSize
  • readerQuotas
You can specify the following options for readerQuotas setting:
    • maxDepth
    • maxStringContentLength
    • maxArrayLength
    • maxBytesPerRead

maxNameTableCharCount


Attachments

CCS_PU_v11.0_10106_2948877_QF.zip (43 kBytes)


Article URL http://www.symantec.com/docs/TECH199216


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