Storage Crawler error: "An event was unable to invoke any of the subscribers"

Article:TECH199220  |  Created: 2012-11-01  |  Updated: 2012-11-08  |  Article URL http://www.symantec.com/docs/TECH199220
Article Type
Technical Solution


Problem



Storage Crawler error: "An event was unable to invoke any of the subscribers"


Error



Error Event: 6727, Storage Crawler (113)

Abnormal error occurred

Error:     An event was unable to invoke any of the subscribers  [0x80040201]
Reference: GIM/gim
Info:      13118C87CD25A7944B0AC7D679DF8CE001110000andymc2.gpk.example.com
(149) 
          201009245364792~200508040317140000~Z~E0BA32D1E99DC94BCBD071664D0BB681

 

Note: Information in [Info] part will vary for environments so these string values will be different in Customer's environment. The issue can be identified by the same Event ID (6727), Event Category (Storage Crawler), Error code (0x80040201) and [Reference] (GIM/gim).

V-437-6727


Solution



The error occurred while Enterprise Vault trying to create preview of the item and index for the item's content. Even when this error occurs, the item has been stored and restore will have no problem. Affected areas are limited to preview and search for contents. Search for properties (example. search for item's date) may work Ok.

There are no valid workaround.

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Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value2155147
Description

Storage crawler error: "An event was unable to invoke any of the subscribers"


SourceUMI
ValueV-437-6727
Description

An event was unable to invoke any of the subscribers  [0x80040201]
 



Article URL http://www.symantec.com/docs/TECH199220


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