Error Migrating Helpdesk 6.5 KB Articles to Servicedesk 7.5 - System.ArgumentNullException: Value cannot be null. Parameter name: host at System.Net.Sockets.Socket.Connect(String host, Int32 port)

Article:TECH199272

Created: 2012-11-01

Updated: 2012-11-16

Article URL http://www.symantec.com/docs/TECH199272

Article Type
Technical Solution

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Problem

When running the Migrate Helpdesk Articles tool to migrate Helpdesk 6.5 Knowledgebase articles to Servicedesk 7.5, as soon as the migration begins, an error is displayed.

Error

current component Start Email(SendEmailComponent)

System.Exception: Execution Engine Exception ---> System.Exception: Execution Exception ---> System.ArgumentNullException: Value cannot be null. Parameter name: host at System.Net.Sockets.Socket.Connect(String host, Int32 port) at LogicBase.Components.Default.Communication.SmtpClient2.GetClientDomain(String targetAddress) at LogicBase.Components.Default.Communication.SmtpClient2..ctor(String host, Int32 port) at LogicBase.Components.Default.Communication.SendEmailComponent.Run(IData data) at LogicBase.Core.ExecutionEngine.SinglePathProcessComponentExecutionDelegate.Execute(IData data, IOrchestrationComponent comp, String& outputPath, IExecutionEngine engine, TLExecutionContext context) at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunComponent(TLExecutionContext context, IData data, IOrchestrationComponent comp) --- End of inner exception stack trace --- at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunEngine(List`1 executionQueue)

Environment

Servicedesk 7.5

Cause

There were 3 Send Email Components that were improperly referencing application profile information.

Solution

The attached file contains 2 installers that should be run to resolve the problem.

1. Download the attached file to your Servicedesk server.

2. Extract the files to a folder.

3. Execute the files. Order is not critical.

4. Your fix is now in place.

Attachments

KBMigrationPointFix.zip (1.6 MBytes)