KNOWN ISSUE: The task lease isn't broken when an incident is re-assigned.
|Article:TECH199371|||||Created: 2012-11-05|||||Updated: 2012-11-05|||||Article URL http://www.symantec.com/docs/TECH199371|
When an incident is re-assigned to another user or group the lease on the task isn't broken
Workflow Solution 7.5
Symantec is currently looking into the issue.
There are two proposed work arounds for this issue.
- Disable Task Leasing in Admin\Portal\Master Settings\Workflow Settings\Lease Task
- Change the Task Lease Time in Admin\Portal\Master Settings\Workflow Settings\Task Lease Time (in min)
Article URL http://www.symantec.com/docs/TECH199371