KNOWN ISSUE: The Close and Maximize buttons on the virtual windows don't function

Article:TECH199372  |  Created: 2012-11-05  |  Updated: 2012-11-05  |  Article URL
Article Type
Technical Solution


When attempting to click on the Close or Maximize window control buttons for the virtual windows no action is performed.


 No Error.


 ServiceDesk 7.5

Workflow Solution 7.5


 This is caused by the browser disabling necessary scripting functionality that these functions depend on.


Add a site entry of 'about:blank' to an Internet Explorer security zone that has the scripting options enabled. Normally this entry is added to either the 'Local Intranet' or 'Trusted Sites' zone.

Please note this additional will need to be made to every computer that access the ServiceDesk portal with Microsoft Internet Explorer.

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