KNOWN ISSUE: The Close and Maximize buttons on the virtual windows don't function

Article:TECH199372  |  Created: 2012-11-05  |  Updated: 2012-11-05  |  Article URL http://www.symantec.com/docs/TECH199372
Article Type
Technical Solution


Issue



When attempting to click on the Close or Maximize window control buttons for the virtual windows no action is performed.


Error



 No Error.


Environment



 ServiceDesk 7.5

Workflow Solution 7.5


Cause



 This is caused by the browser disabling necessary scripting functionality that these functions depend on.


Solution



Add a site entry of 'about:blank' to an Internet Explorer security zone that has the scripting options enabled. Normally this entry is added to either the 'Local Intranet' or 'Trusted Sites' zone.

Please note this additional will need to be made to every computer that access the ServiceDesk portal with Microsoft Internet Explorer.




Article URL http://www.symantec.com/docs/TECH199372


Terms of use for this information are found in Legal Notices