CCS for UNIX Agent on Oracle Enterprise Linux (OEL) queries return empty data set and no error messages

Article:TECH199405  |  Created: 2012-11-06  |  Updated: 2013-02-06  |  Article URL http://www.symantec.com/docs/TECH199405
Article Type
Technical Solution


Issue



Symantec Control Compliance Suite (CCS) for UNIX Agent on Oracle Enterprise Linux (OEL) queries return empty data set and no error messages


Error



bvcontrol.log errors:
1.) /usr/local/BindView/bvcontrol/Linux/bin/CredentialVerifier: error while loading shared libraries: libpam.so.0: cannot open shared object file: No such file or directory.

2.) /usr/local/BindView/bvcontrol/Linux/bin/CredentialVerifier: error while loading shared libraries: libaudit.so.0: cannot open shared object file: No such file or directory.


Environment



-  Symantec CCS RMS/Data Collector 10.5.1 2011-4 PCU on
Microsoft Windows 2003.
-  Oracle Enterprise Linux (OEL) 5.7 running on Exadata hardware.


Cause



The Redhat system files (included with OEL): libpam.so.0 and libaudit.so.0 were missing from the OEL OS installation.  These two shared libraries are required in order for the CCS for UNIX Agent to function as they are used for building the security credential keys used for connecting CCS for UNIX Agent back to the RMS/Data Collector server.  These libraries may have been removed from the Exadata hardware architecture as part of a security lockdown process.


Solution



Install libpam.so.0 and libaudit.so.0 system shared libraries (typically under /lib) so that the CCS for UNIX Agent can create the proper security keys.  After these libraries are installed, re-register the CCS for UNIX Agent.




Article URL http://www.symantec.com/docs/TECH199405


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