Troubleshooting Symantec Endpoint Encryption Device Control 8.2 Management Console login failure.
|Article:TECH199466|||||Created: 2012-11-07|||||Updated: 2013-10-16|||||Article URL http://www.symantec.com/docs/TECH199466|
When running the management console, you could receive a "SSL/TLS" or a "Requested Service Not Responding" error when trying to log in.
This could be due to one of the following reasons:
- Changes have been applied to IIS, but these Symantec Endpoint Encryption Device Control services haven't been restarted.
- Hardened security is preventing access to ASP.NET and the application folders.
End the IIS working process ( aspnet_wp.exe on Windows XP or w3wp.exe on Windows 2003).
Assign read–only access permissions to the following Service and Network Service accounts:
- The application directory and all subfolders where the server is installed
Assign full access permissions to the following Service and Network Service accounts
- C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Temporary ASP. NET Files
Article URL http://www.symantec.com/docs/TECH199466