Unable to Encrypt/Sign Email Due to PGPSDK Error - PGP Desktop 10.2

Article:TECH199511  |  Created: 2012-11-08  |  Updated: 2012-11-27  |  Article URL http://www.symantec.com/docs/TECH199511
Article Type
Technical Solution


Issue



Email messages cannot be signed and encrypted due to an error displayed by Notifier and in the PGP Log.  This behavior only occurs when you try to at least sign a mail.

 


Error



The PGP Log shows:

MAPI Proxy: .\MAPIPGPMIME.cpp : Line 204 : CreateEncryptedPGPMIMEContent
Received PGPSDK Specific error code -11500 (bad passphrase)

 


Environment



PGP Desktop 10.2.x and above

 


Cause



This issue my occur when PGP Desktop is updated from an older version.  The PGPSDK Service is obsolete and should be removed.

 


Solution



The easiest way to resolve this issue is to uninstall PGP Desktop and reinstall the 10.2.x version again.

 




Article URL http://www.symantec.com/docs/TECH199511


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