The Version value may not be written to the registry when installing the Enterprise Vault (EV) File System Archiving (FSA) agent to a clustered file server.
| Article:TECH199571 | | | Created: 2012-11-09 | | | Updated: 2013-05-09 | | | Article URL http://www.symantec.com/docs/TECH199571 |
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Problem
During the installation of the agent the Version value is not properly written under the Install key. This may cause an issue when attempting to run the FSA Reporting scan on the clustered file server.
Error
A Dtrace of the FSAReportingService process on the file server will show the following:
(FSAReportingService) <2040> EV:L
CFSAReporting::get_Version method called
(FSAReportingService) <2040> EV:H
CFSAReporting::get_Version. Version not found from registry. Returning default
version. Error Code: 2
(FSAReportingService) <2040> EV:L
CFSAReporting::get_Version method leaving
Solution
Workaround
Add the Version value to the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Install key in the registry on the file server.
1. Go to Start | Run and type regedit then click OK.
2. Expand the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Install key.
3. Right-click on the Install key and select New > String Value.
4. Type the name Version and then Enter.
5. Right-click on Version and select Modify.
6. Under Value data: add the value seen in the PlaceHolderVersion entry in the same location. For instance: 10.0.2.1112
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
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| Source | ETrack |
| Value | 2991691 |
| Description | The version value is not written to the registry during an install of the FSA agent on a clustered file server. |
Article URL http://www.symantec.com/docs/TECH199571
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