The Version value may not be written to the registry when installing the Enterprise Vault (EV) File System Archiving (FSA) agent to a clustered file server.

Article:TECH199571  |  Created: 2012-11-09  |  Updated: 2013-07-18  |  Article URL http://www.symantec.com/docs/TECH199571
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Article Type
Technical Solution

Product(s)

Issue



During the installation of the agent the Version value is not properly written under the Install key.  This may cause an issue when attempting to run the FSA Reporting scan on the clustered file server. 


Error



A Dtrace of the FSAReportingService process on the file server will show the following:

 

(FSAReportingService) <2040> EV:L
CFSAReporting::get_Version method called
(FSAReportingService) <2040> EV:H
CFSAReporting::get_Version. Version not found from registry. Returning default
version. Error Code: 2
(FSAReportingService) <2040> EV:L
CFSAReporting::get_Version method leaving
 


Solution



This issue has been addressed as part of the following release:

Enterprise Vault 10.0.4 - Release Details
http://www.symantec.com/docs/DOC6317

 

Workaround

Add the Version value to the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Install key in the registry on the file server.

 

1.  Go to Start | Run and type regedit then click OK

2.  Expand the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Install key.

3.  Right-click on the Install key and select New > String Value.

4.  Type the name Version and then Enter.

5.  Right-click on Version and select Modify.

6.  Under Value data: add the value seen in the PlaceHolderVersion entry in the same location.   For instance:  10.0.2.1112

 


Supplemental Materials

SourceETrack
Value2991691
Description

The version value is not written to the registry during an install of the FSA agent on a clustered file server.




Article URL http://www.symantec.com/docs/TECH199571


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