Fresh install of Control Compliance Suite (CCS) 11.0 fails with ADAM critical error

Article:TECH199578  |  Created: 2012-11-09  |  Updated: 2013-01-26  |  Article URL http://www.symantec.com/docs/TECH199578
Article Type
Technical Solution


Issue



Fresh install of Control Compliance Suite 10.x fails with ADAM critical error


Error



The following error is found in the CCS_Install logs :

Enter RegistryKey::Open Software\Microsoft\Windows\CurrentVersion\ADAM_Shared\SharedFolders could not open shared key
HRESULT = 0x80070002


Solution



To resolve this issue,create the key mentioned in the error message manually. Follow these steps:

WARNING: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

  1. Click Start > Run, then type regedit
  2. Create the  SharedFolders key under HKLM\Software\Microsoft\Windows\CurrentVersion\ADAM_Shared
  3. Attempt the installation again.



Article URL http://www.symantec.com/docs/TECH199578


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