Unable to boot the machine after installing Symantec Endpoint Encryption Removal Storage with McAfee Endpoint Encryption Client

Article:TECH199608  |  Created: 2012-11-11  |  Updated: 2013-09-13  |  Article URL http://www.symantec.com/docs/TECH199608
Article Type
Technical Solution


Issue



After installing Symantec Endpoint Encryption on top of McAfee Endpoint Encryption the machine fails to boot.


Error



Error code: 0x00500020. Description: Client data store object not found


Environment



Windows XP SP3 with McAfee Endpoint Encryption for hard drive.

Symantec Endpoint Encryption Removal Storage


Cause



Possible cause:

1. Symantec Endpoint Encryption Removal Storage modified the MSGINA which was already modified by McAfee Endpoint Encryption so Windows could not load any profile with MSGINA.

2. McAfee is creating its own unique pre-boot file system type (virtual volume).


Solution



This issue has been fixed in SEE Full Disk 8.2.1 MP3 HF1 and later versions.




Article URL http://www.symantec.com/docs/TECH199608


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