Unable to boot the machine after installing Symantec Endpoint Encryption Removal Storage with McAfee Endpoint Encryption Client

Article:TECH199608

Created: 2012-11-12

Updated: 2012-11-12

Article URL http://www.symantec.com/docs/TECH199608

Article Type
Technical Solution

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Problem

After installing Symantec Endpoint Encryption on top of McAfee Endpoint Encryption, the machine goes to no boot situation.

Error

Error code : 0x00500020. Description : Client data store object not found

Environment

Windows XP SP3 with McAfee Endpoint Encryption for hard drive.

Symantec Endpoint Encryption Removal Storage

Cause

Possible cause :

1. Symantec Endpoint Encryption Removal Storage modify the MSGINA which was already modified by McAfee Endpoint Encryption, thus could not load any profile with MSGINA

2. McAfee is creating its own unique pre-boot file system type (virtual volume).

Solution

Symantec has fixed this issue on the version SEE 8.2.1 MP3 HF1. Please download this version from https://fileconnect.symantec.com or contact Symantec Technical Support and refer to this Knowledge base article.