BE 2012: Duplication job cannot duplicate all sources with a combination of the 'Most recent full backup' option and System State

Article:TECH199609  |  Created: 2012-11-12  |  Updated: 2014-02-13  |  Article URL http://www.symantec.com/docs/TECH199609
Article Type
Technical Solution


Issue



A duplication (set copy) job cannot duplicate all sources with a combination of the 'Most recent full backup' option and System State.

Consider the following scenario:

  1. Getting full backup of C: drive and System State to a Disk Storage on Monday morning.
  2. Getting incremental or differential backups of C: drive and System State to a Disk Storage every morning on Friday from Tuesday.
  3. Performing a duplicate job with the 'Most recent full backup' option selected to a tape or a removable cartridge on Friday afternoon. This job would only duplicate the System State on Friday.  If 'Selected backups - Full' option is chosen for the source of the duplication job, the job would fail with the error below. 

Error



Job Completion Status

Final error: 0xe0009444 - The requested source duplicate backup sets catalog record could not be found. Perhaps the media containing the source backup sets was previously deleted.
Final error category: Job Errors

For additional information regarding this error refer to link V-79-57344-37956

 Errors

Unable to determine ADAMM media identification. Catalog query failed.

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Articles at the end of this article to obtain the hotfix needed to resolve the issue. 

Backup Exec 2012 Rev 1798 Hotfix 201596. Device Driver Installer DDI20121215 (December 15th, 2012) (TECH201596)

 


Supplemental Materials

SourceETrack
Value2893276
Description

Duplicate job using "most recent full" may not duplicate the correct set of a complete server selection


SourceError Code
Value0xe0009444
Description

The requested source duplicate backup sets catalog record could not be found. Perhaps the media containing the source backup sets was previously deleted.


SourceUMI
ValueV-79-57344-37956
Description

The requested source duplicate backup sets catalog record could not be found. Perhaps the media containing the source backup sets was previously deleted.




Article URL http://www.symantec.com/docs/TECH199609


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