Error installing Symantec Encryption Desktop (previously PGP Desktop) - Internal Error 2721. WiseStartup

Article:TECH199632  |  Created: 2012-11-12  |  Updated: 2013-06-11  |  Article URL http://www.symantec.com/docs/TECH199632
Article Type
Technical Solution

Product(s)

Subject

Issue



When trying to install Symantec Encryption Desktop using an installer downloaded from Symantec Encryption Management Server (previously PGP Universal Server), installation fails and you receive an Internal Error.

 

 


Error



Internal Error 2721. WiseStartup


Environment



Symantec Encryption Management Server


Cause



This may be caused by corruption in creation of the PGPDesktop.msi installer package on the server. 

 


Solution



 To resolve this issue, create a new PGPDesktop.msi installer on the Symantec Encryption Management Server and use the new downloaded file to install Symantec Encryption Desktop.

  




Article URL http://www.symantec.com/docs/TECH199632


Terms of use for this information are found in Legal Notices