Hotfix 6 for Symantec Clearwell eDiscovery Platform v7.1.1 released

Article:TECH200881  |  Created: 2012-12-14  |  Updated: 2012-12-14  |  Article URL http://www.symantec.com/docs/TECH199636
Article Type
Technical Solution


Issue



Which version of Symantec Clearwell eDiscovery Platform can this hotfix be applied?
This hotfix can only be applied to the following version of Clearwell:

Clearwell v7.1.1


Solution



What issue(s) does this hotfix resolve?
 

VERY IMPORTANT: Please note the following critical note associated with this release:

Users running a clustered solution will need to update all nodes of a cluster, otherwise cluster communication will not work.  This will require additional planning time.  Clearwell professional services are available to assist with any upgrade planning or execution.  Please contact Clearwell support by emailing clearwell_support@symantec.com should you require assistance in this regard.

Please note that an updated Utility Node installer is available with this release as well - all utility nodes can optionally be updated to take advantage of fixes for ESA-28251 and ESA-27831, also published in this release.

The following is a list of all items contained in the v711fix6 release.

Issue Number
Description
 ESA-27272
This update changes postprocessing behavior to automatically identify and resolve issues relating to inconsistencies between the database and lucene indexes of a case. Prior to this update, if an error was encountered during search analytics, the search analytics log identified remediation steps, and a manual re-run of postprocessing was required. Following the fix, the inconsistencies are programmatically identified, and resolved during the validator phase of postprocessing.
ESA-27394
This update allows Clearwell's Identification and Collection module to collect network share data where the path to the source data exceeds 255 characters in length. Prior to this update, when attempting to collect data from a file share which exceeds this path length could result in an error similar to the following: 'Unexpected error occurred while running a FileShare collection task - Scandir failed with exit code -1,073,740,940'
ESA-27442
This update increases the reliability of the post-processing phase of a case. Prior to this update, if an intermediary index copy was interrupted during postprocessing, the case would fail during the index validation phase; the case would require support intervention in order to be put back into a state whereby postprocessing would complete successfully.
ESA-27636
This update resolves an issue which could occur during the restore of a case created and indexed prior to Clearwell version 6.6. The error would previously manifest itself as a duplicate entry '' for key 'EMAILADDRESS' during the restore into the internal database. This would primarily occur for content which contains the beta (ß) character in an email address of processed material.
ESA-27719
This update resolves an issue which could manifest itself in the form of an access denial on attempt to collect from a file share, using Clearwell's Identification & Collection module. Prior to this update, the collection attempt would run in the context of the EsaApplicationService account, rather than the account defined for the source.
ESA-27727
This update enhances Clearwell's Identification and Collection feature by allowing a single-date collection. Prior to this release, specifying a date filter, with the same start and end date would show an error message indicating "You must correct invalid form values" upon attempt to save the collection task.
fix6    ESA-27802    This update resolves an issue which could occur in European locales which use the comma character (,) in place of decimals. Prior to this update, paging through sets of results exceeding 1000 items in such a locale would cause a javascript error to occur, and would prevent users from using the paging controls in result sets.
ESA-27831
This update includes a third party component update, which will resolve an error which manifests itself in the form of a recoverable production export failure. Prior to this update, customers could encounter the following error, related to an incorrectly-obtained imaging task status from our third party image rendering engine: 'NetIT Job Processor Publish Error. publish_error: CDL Error 24, Invalid DL/ZDL file data'

Please note that this update requires an update to any utility nodes which are being used in the environment.
ESA-27839
This update resolves an issue whereby the UI in the sources tab would appear to lock up, following discovery of a collection set in a case.
ESA-27874
This update resolves an issue which would occur when using mixed mode productions within Clearwell's Production module. Prior to this update, if the 'Emails' option was selected to be produced in image format, messages attached to other messages (as .MSG or .EML files) would be produced natively rather than being rendered as images.
ESA-27889
This update resolves an issue which could occur during Clearwell's attempts to load balance reviewer sessions in a clustered environment. Prior to this fix, users attempting to navigate between product areas could encounter the following error, which would prevent use of the application: Unable to process your request. If the problem persists, contact your administrator. ServletException in '/jsp/search/emailSearchResults.jsp'
ESA-28013
This update resolves an issue which would manifest itself in the form of a retrieval error during attempt to review content indexed in a top-level source which contains an apetail (@ symbol) character in the folder name.
ESA-28014
This update resolves an issue which could manifest itself under certain circumstances with very large cases, whereby a search would yield more data volume (GB sizes) than was actually indexed in the case.
ESA-28015
This update resolves an regression first introduced in 7.1.1 fix5 whereby attempts to run a production export using a prebuilt custom transform would immediately fail upon attempt to export.
ESA-28067
This release deprecates the ValidateNonExistingEmailFTIDs support feature, which was used in certain rare circumstances following a postprocessing failure, as this has been integrated into the Validator component of postprocessing.
ESA-28132
This update resolves a UI issue which could occur when attempting to view the tag summary for a selected email document. Prior to this update, under certain circumstances a UI error could be shown when the mouse cursor was positioned over a tag icon in a selected document, rather than displaying the tag summary as expected.
ESA-28154
This update resolves an issue which could manifest itself during export in the form of an empty transformed metadata output file, when using a configurable export template with the carat (^) character as the field delimiter.
ESA-28251
This update includes a revised version of the Clearwell utility node codebase, due to updates to various retrievers. Please ensure that all utility nodes are updated following application of 7.1.1fix6.
ESA-28296
This update adds the semicolon (;) and carat (^) characters to the multi-value and quote character options in the configurable export dialog. These options were inadvertently removed in a previous release of the Clearwell eDiscovery Platform.
ESA-28359
This update resolves an issue which could occur during the PST writing stage of an Enterprise Vault journaled message collection. Prior to this fix, if some message retrievals from EV failed, and the read timeout was exceeded, the message 'deleting mail file and rewriting' would appear to continually loop during PST creation.
ESA-28479
This update completes the fix first resolved in ESA-27636 (This update resolves an issue which could occur during the restore of a case created and indexed prior to Clearwell version 6.6. The error would previously manifest itself as a duplicate entry '' for key 'EMAILADDRESS' during the restore into the internal database. This would primarily occur for content which contains the beta (ß) character in an email address of processed material.), by ensuring that recipient values are correctly maintained and displayed following application of this update.
ESA-28679
This update resolves an issue which could occur during an Active Directory crawl. Prior to this update, if either the distinguished name or display name attribute of the AD entry was null, the active directory crawl would fail to insert the corresponding entry into the custodian list.
ESA-28739
This update resolves a series of issues when leveraging content ingested using the Load File Import feature, whereby custom fields imported during an initial load file import would disappear on a subsequent load.


Attachments

v711_fix6.zip (93 MBytes)


Article URL http://www.symantec.com/docs/TECH199636


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