Unable to uninstall / remove App Center client from Android device

Article:TECH199729  |  Created: 2012-11-14  |  Updated: 2012-11-14  |  Article URL http://www.symantec.com/docs/TECH199729
Article Type
Technical Solution

Product(s)

Issue



When attempting to choose Force stop or Uninstall for the App Center client app on an Android device, these options are grayed out / disabled.

   


Environment



  • Symantec App Center  (all versions)

  


Cause



These options are disabled by design if Mobile Device Management (MDM) is enabled and applied to the device (e.g. The device's associated user is a member of a group which has an MDM policy applied to it).

  


Solution



If a Force stop or Uninstall action must be performed on the device, the App Center client's device administrator privilege must be removed:

Note: The steps for this example are applicable to an Android 4.0.4 device

  1. On the Android device, access: Settings > Security > Device administration > Device administrators
      
  2. Disable the checkbox for the App Center client
     
    Note: If performing a Force stop, it is likely that the Device administrator should be re-enabled afterwards

  




Article URL http://www.symantec.com/docs/TECH199729


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