When WOL (Power on computers) is enabled on a Managed Software Delivery Policy, the WOL Compliance task runs on all discovered resources not just the targeted resources.

Article:TECH199794  |  Created: 2012-11-15  |  Updated: 2012-11-28  |  Article URL http://www.symantec.com/docs/TECH199794
Article Type
Technical Solution


Issue



When you configure a Managed Software Delivery Policy to wake up the computers using the "Power on computers if necessary" option (WOL) the WOL packet will be sent to all computers and not just those targeted by the policy.


Error



Process: AtrsHost (1312)
Module: AtrsHost.exe
Source: Altiris.TaskManagement.ClientTask.BaseClientTask.CheckIsTaskComplete Description: BaseClientTask.CheckIsTaskComplete(): Task "WOL Compliance Task for Managed Delivery Policy <policy name and Guid>


Environment



SMP 7.1


Cause



The WOL being called by this option in the policy is a broadcast to all computers on the local subnet. If there are targeted computers not on the local subnet then the SMP server will use a WOL proxy on the remote subnet to broadcast the WOL packet to all computers on that remote subnet.

This is working as designed. However, the design is not optimal.


Solution



Until a fix is released you can use the Power Control WOL task as a work-around. The Power Control WOL task only runs on those clients it is targeted to run on.

Clear the check mark from, or do not check, the "Power on computer" option in the MSD policy.
Create a Power Control WOL task under Manage > Jobs and Tasks.
Schedule the Power Control task to run five to ten minutes before the MSD policy runs. This will give the computers time to boot up before the MSD policy runs.
Target the same computers in the Power Control task as are targeted in the MSD Policy.

The following ETracks have been created for this issue:
ETrack2766741 - Fixed in 7.1 SP2 PF v4
ETrack2964439 - Fixed in 7.1 SP2 MP1 PF v2
ETrack2962482 - Targeted for a fix in 7.1 SP2 MP2
ETrack2775761 - Targeted for a fix in 7.5

Contact Support for the point fixes.





Article URL http://www.symantec.com/docs/TECH199794


Terms of use for this information are found in Legal Notices