Exchange 2010 restores of individual mailbox to a PST file from disk fails with: "0xe0009b61 - Backup Exec could not log on to the server with the logon account specified for it."

Article:TECH199797  |  Created: 2012-11-15  |  Updated: 2012-11-15  |  Article URL http://www.symantec.com/docs/TECH199797
Article Type
Technical Solution


Issue



Running a redirected restore to the media server of a PST file fails with "0xe0009b61 - Backup Exec could not log on to the server with the logon account specified for it."

Sgmon debug log from the media server:

BENGINE: [10/30/12 12:07:19] [10612] 2012-10-30T12:07:18.691 [ndmp\ndmpcomm] - ERROR: 69 Error: Windows LogonUser API failed.

 

Beremote debug log from the media server:

[14232] 2012-10-30T11:39:06.069 [ndmp\ndmpsrvr] - Username for Logon:                               
[14232] 2012-10-30T11:39:06.069 [ndmp\ndmpsrvr] - User name is empty setting previous error
[14232] 2012-10-30T11:39:06.069 [ndmp\ndmpsrvr] - LogonUser failed for user:


Error




Environment



Exchange 2010


Cause



User Name is missing from the System Logon Account


Solution



Enter the name of the Domain Equivalent User in the format of "Domain Name\User name".




Article URL http://www.symantec.com/docs/TECH199797


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