When importing more than one PST file with Auditing enabled, Event 6469 is triggered and all subsequent PST files fail to migrate.

Article:TECH199891  |  Created: 2012-11-19  |  Updated: 2014-05-05  |  Article URL http://www.symantec.com/docs/TECH199891
Article Type
Technical Solution

Product(s)

Issue



Importing PST files through the wizard, only the first PST will import.  The rest of the PST files will fail with Enterprise Vault Auditing enabled.  The Event ID 6469 “An exception has occurred” will be triggered for each PST file after the initial PST has processed.


Error



Symantec Enterprise Vault Event:

Log Name: Symantec Enterprise Vault
Source: Migration Server
EventID: 6469
Level: Error

Details:
An exception has occurred.
[Internal Reference CMigrator/PI/e]

Dtrace of the event:

AuditInterface::SUCCESS_AUDIT (Category) called                                       
AuditInterface::CreateAuditRecord About to call Audit interface routine               
CEVAudit::WillPerformAudit Determine whether to audit or not.                         
CEVAudit::Initialise Memory mapped area found existing                                
AuditInterface::CreateAuditRecord ERROR - Exception caught.                           
{CSaveset2::get_PositionDate} (Entry)                                                 
{CSavesetOnIStg::get_PositionDate} (Entry)                                            
{CSavesetOnIStg::get_PositionDate} (Exit) Status: [Success]                           
{CSaveset2::get_PositionDate} (Exit) Status: [Success]                                
{CMigrator::GetAuditInfo} (Entry)                                                     
{CMigrator::GetAuditInfo} (Exit)                                                      
AuditInterface::SUCCESS_AUDIT (with 6 parameters)                                     
CEVAudit::WillPerformAudit Determine whether to audit or not.                         
CSavesetPersist::ResetStorage LB: 0xd71c98 Stg(LB): 0x2cd6280 Stg(doc): 0 File: (null)
[class CILockBytesSequentialStream] SetCapacity:32768 hr:0x0                          
[class CIStreamSequentialStream] Position: 29 hr:0x0                                  
Event ID: 6469 An exception has occurred.| [Internal reference CMigrator/PI/e] |      
{CMigrator::ProcessItem} (Exit) Status: [Catastrophic failure  (0x8000ffff)]          
{CMigrator::ProcessChunkOfMessages} (Exit) Status: [Catastrophic failure  (0x8000ffff)]
{CMigrator::ProcessMessages} (Exit) Status: [Catastrophic failure  (0x8000ffff)]      
{CMigrator::ProcessFolders} (Exit)                                                    
{CMigrator::MigrateFolders} (Exit) Status: [Catastrophic failure  (0x8000ffff)]        

 


Environment



Enterprise Vault 9.0.3, 9.0.4, 9.0.5,10.0.2, 10.0.3 and 10.0.4


Solution



Please see the following workaround:

Disable Enterprise Vault Auditing to import more than one PST file.

1. On the left hand pane of the Vault Admin Console, right click on the vault server found beneath the Enterprise Vault Servers node and select Properties.

2. In the Auditing tab, deselect Audit entries based on the following categories and click OK.

3. Use the Enterprise Vault PST Migration Wizard as normal.


This issue has been addressed in the following releases:

Enterprise Vault 10.0.4 Cumulative Hotfix 1 Release
http://www.symantec.com/docs/TECH210673

Symantec Enterprise Vault 11.0.0 Release Details
http://www.symantec.com/docs/DOC7401
 

Enterprise Vault 9.0.x:
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

Symantec Corporation currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the patch or hotfix download will be added to this document when it becomes available. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.


Supplemental Materials

SourceETrack
Value2997781
Description

When importing more than one PST file with Auditing enabled, Event 6949 is triggered and all subsequent PST files fail to migrate.


SourceETrack
Value3248451
Description

 When importing more than one PST file with Auditing enabled, Event 6949 is triggered and all subsequent PST files fail to migrate.



Article URL http://www.symantec.com/docs/TECH199891


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