Oracle backup completes with an exception "The job failed because Backup Exec could not find the required information in the Remote Agent Utility. Run the Remote Agent Utility and check that the appropriate information has been entered."

Article:TECH199915  |  Created: 2012-11-20  |  Updated: 2012-11-20  |  Article URL http://www.symantec.com/docs/TECH199915
Article Type
Technical Solution


Subject

Issue



Oracle backup completes with an exception "The job failed because Backup Exec could not find the required information in the Remote Agent Utility. Run the Remote Agent Utility and check that the appropriate information has been entered."

Figure 1 

 


Error



V-79-57344-4099 - The job failed because Backup Exec could not find the required information in the Remote Agent Utility. Run the Remote Agent Utility and check that the appropriate information has been entered.
 


Cause



This would occur when the following conditions are met:

 - Backup Exec version 2012 or above.
 - Oracle server has two or more instances.
 - Some oracle instances is not registered to Oracle tab in Remote Agent Utility.
 - Oracle Agent dynamic inclusion is enabled in the backup selection list. (Figure 2)

Figure 2 


 


Solution



Select the only specified oracle instances registered to Remote Agent Utility in the backup selection list. (Figure 3)

Figure 3

 


Supplemental Materials

SourceUMI
ValueV-79-57344-4099
Description

The job failed because Backup Exec could not find the required information in the Remote Agent Utility. Run the Remote Agent Utility and check that the appropriate information has been entered.



Article URL http://www.symantec.com/docs/TECH199915


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