VMware Backups of Linux Servers using EXT4 may fail with Status 12 (db_FLISTsend failed: file open failed (12))
| Article:TECH199924 | | | Created: 2012-11-20 | | | Updated: 2013-04-19 | | | Article URL http://www.symantec.com/docs/TECH199924 |
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Problem
When performing Mapped FullVM backups of linux VMs with EXT4 volumes, the backups may fail with "db_FLISTsend failed: file open failed (12)" reported due to an error a problem processing the inode bitmap.
Error
Detail Status:
08/23/2012 14:55:42 - Error bpbrm (pid=6276) db_FLISTsend failed: file open failed (12)
08/23/2012 14:55:57 - Info bpbkar32 (pid=0) done. status: 12: file open failed
file open failed (12)
bpbrm:
11:22:41.027 [4800.7040] <2> db_end: no DONE from db_getreply(): file open failed
11:22:41.028 [4800.7040] <2> db_FLISTsend: db_end_sts() failed: file open failed (12)
11:22:41.028 [4800.7040] <16> bpbrm main: db_FLISTsend failed: file open failed (12)
11:22:41.028 [4800.7040] <2> set_job_details: Tfile (40770): LOG 1347646961 16 bpbrm 4800 db_FLISTsend failed: file open failed (12)
bpdbm:
11:22:41.088 [30664] <2> lock_file_by_path: db_Imglock(0x25d54a0) WRITE in /usr/openv/netbackup/db/images/test/1347000000/VMware-test_1347645700_FULL.lck
11:22:41.088 [30664] <2> lock_file_by_path: Acquired db_Imglock(0x25d54a0) in /usr/openv/netbackup/db/images/test/1347000000/VMware-test_1347645700_FULL.lck
11:22:41.105 [30664] <4> db_error_add_to_file: File: ../nbe_cat_image.cpp Line: 949: memory map invalid data,
11:22:41.106 [30664] <32> Function: NBE_CatImage::ndmp_addMountPoint():Corrupt .f file, inode entries missing directory info: File: ../nbe_cat_image.cpp Line: 949: memory map invalid data,
11:22:41.106 [30664] <16> add_files_alt: Error adding file rec 12
11:22:41.106 [30664] <2> add_files_alt: 1 catalog entries written to DB
11:22:41.106 [30664] <2> add_files_alt: 1 files added to VMware-test_1347645700_FULL
Found in the debug.f file:
196593 0 22 6 0 11 0 0 -1 recovered.inode.196593 196609
196595 0 22 6 0 11 0 0 -1 recovered.inode.196595 196609
196602 0 22 6 0 11 0 0 -1 recovered.inode.196602 196609
196603 0 22 6 0 11 0 0 -1 recovered.inode.196603 196609
0 110850 7 29 0 5 0 0 -1 /_FSMAP 33261 user group 110850 0 0 0
98555 512 1 26 110851 1 512 0 -1 / 16877 user group 512 0 0 0
98555 0 5 19 110853 12 0 0 -1 /boot 0 root root 0 0 0 0
Environment
Issue can be found when performing Mapped FullVM backups of an EXT4 filesystem.
Cause
Bitmap is not initialized by the EXT4 file system causing garbage inode bitmaps to be passed in the mapping process. This issue affects NetBackup 7.5 and above.
Solution
Symantec Corporation has acknowledged that the above-mentioned issue (Etrack 2931643) is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently being considered by Symantec Corporation to be addressed in the following release:
- NetBackup 7.5 Maintenance Release 6 (7.5.0.6)
When NetBackup 7.5.0.6 is available, please access the following link for download and README information:
http://www.symantec.com/business/support/index?page=landing&key=15143
Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk. Please refer to the maintenance pack readme or contact NetBackup Enterprise Support to confirm this issue (ET2931643) was included in the maintenance pack.
Workaround:
If this issue is experienced, please contact Symantec technical support, referencing this document ID and Etrack 3093976 to obtain an Emergency Engineering Binary (EEB) for NetBackup 7.5.0.5.
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|
| Source | ETrack |
| Value | 2931643 |
| Description | VMWare backups for various RHEL servers failing with error db_FLISTsend failed |
| Source | Error Code |
| Value | 12 |
| Description | file open failed |
Article URL http://www.symantec.com/docs/TECH199924
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