BUG REPORT: Some Systems with PGP Desktop Installed will Randomly Reboot or Crash Referencing lsass.exe.

Article:TECH199929  |  Created: 2012-11-20  |  Updated: 2014-04-30  |  Article URL http://www.symantec.com/docs/TECH199929
Article Type
Technical Solution


Issue



When running a system with PGP Desktop installed, it periodically reboots due to lsass.exe crashing.  The crash report will reference PGPsdk.dll as the faulting module.

 


Error



Faulting application name: lsass.exe, version: 6.1.7601.17725, time stamp: 0x4ec483fc

Faulting module name: PGPsdk.dll, version: 4.2.1.2526, time stamp: 0x4f33b9fd

Exception code: 0xc0000409

Fault offset: 0x00000000000e7592

Faulting process id: 0x37c

Faulting application start time: 0x01ce7cd3d6a76119

Faulting application path: C:\Windows\system32\lsass.exe

Faulting module path: C:\Windows\system32\PGPsdk.dll

Report Id: be9ff349-e8c8-11e2-94e2-e4115b3a7fce


Environment



Microsoft Windows


Cause



Seems to be related to the Single Sign On driver and the password authentication process (lsass.exe) used with Microsoft Windows and possibly third party software interaction.


Solution



This issue is fixed in the following release:

PGP Desktop 10.3.2 MP1+

This version/Maintenance Pack is available for download via your account on Symantec File Connect. fileconnect.symantec.com

Workaround:

- Disabling Single Sign on functionality of PGP seems to reduce the frequency of or eliminate the occurrence of these crashes. 


Supplemental Materials

SourceETrack
Value2898169
Description

lsass.exe crashes citing PGPsdk.dll



Article URL http://www.symantec.com/docs/TECH199929


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