BUG REPORT: Some Systems with PGP Desktop Installed will Randomly Reboot or Crash Referencing lsass.exe.
|Article:TECH199929|||||Created: 2012-11-20|||||Updated: 2013-08-12|||||Article URL http://www.symantec.com/docs/TECH199929|
When running a system with PGP Desktop installed, it periodically reboots due to lsass.exe crashing. The crash report will reference PGPsdk.dll as the faulting module.
Faulting application name: lsass.exe, version: 6.1.7601.17725, time stamp: 0x4ec483fc
Faulting module name: PGPsdk.dll, version: 18.104.22.1686, time stamp: 0x4f33b9fd
Exception code: 0xc0000409
Fault offset: 0x00000000000e7592
Faulting process id: 0x37c
Faulting application start time: 0x01ce7cd3d6a76119
Faulting application path: C:\Windows\system32\lsass.exe
Faulting module path: C:\Windows\system32\PGPsdk.dll
Report Id: be9ff349-e8c8-11e2-94e2-e4115b3a7fce
Seems to be related to the Single Sign On driver and the password authentication process (lsass.exe) used with Microsoft Windows and possibly third party software interaction.
Symantec Corporation is committed to product quality and satisfied customers. This issue is currently being considered by Symantec Corporation to be addressed in a forthcoming version or Maintenance Pack of the product. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
- Disabling Single Sign on functionality of PGP seems to reduce the frequency of or eliminate the occurrence of these crashes.
lsass.exe crashes citing PGPsdk.dll
Article URL http://www.symantec.com/docs/TECH199929