BUG REPORT: Some Systems with PGP Desktop Installed will Randomly Reboot or Crash Referencing lsass.exe.
|Article:TECH199929|||||Created: 2012-11-20|||||Updated: 2014-04-30|||||Article URL http://www.symantec.com/docs/TECH199929|
When running a system with PGP Desktop installed, it periodically reboots due to lsass.exe crashing. The crash report will reference PGPsdk.dll as the faulting module.
Faulting application name: lsass.exe, version: 6.1.7601.17725, time stamp: 0x4ec483fc
Faulting module name: PGPsdk.dll, version: 188.8.131.526, time stamp: 0x4f33b9fd
Exception code: 0xc0000409
Fault offset: 0x00000000000e7592
Faulting process id: 0x37c
Faulting application start time: 0x01ce7cd3d6a76119
Faulting application path: C:\Windows\system32\lsass.exe
Faulting module path: C:\Windows\system32\PGPsdk.dll
Report Id: be9ff349-e8c8-11e2-94e2-e4115b3a7fce
Seems to be related to the Single Sign On driver and the password authentication process (lsass.exe) used with Microsoft Windows and possibly third party software interaction.
This issue is fixed in the following release:
• PGP Desktop 10.3.2 MP1+
This version/Maintenance Pack is available for download via your account on Symantec File Connect. fileconnect.symantec.com
- Disabling Single Sign on functionality of PGP seems to reduce the frequency of or eliminate the occurrence of these crashes.
lsass.exe crashes citing PGPsdk.dll
Article URL http://www.symantec.com/docs/TECH199929