Symantec Endpoint Protection Manager 12.1 Release Update 2 Java remote console fails Java certificate checks
|Article:TECH199942|||||Created: 2012-11-20|||||Updated: 2012-12-17|||||Article URL http://www.symantec.com/docs/TECH199942|
You recieve the error message "Failed to validate certificate." when attempting to launch the Java Symantec Endpoint Protection (SEPM) Remote Console after migrating or installing SEPM 12.1 Release Update 2 (RU2).
Application error: "Failed to validate certificate."
Clicking Details opens a more verbose error which includes the following: "InvalidKeyException: Wrong key usage".
This error is caused by a problem in the version of Oracle Java bundled with the SEPM. The problem is described in the following Oracle articles: 7197652 : Impossible to run any signed JNLP applications or applets, OCSP off by default and 7198537 : Certificate validation fails with error "Wrong key usage".
Java 1.7 Update 10 resolves this issue. If upgrading to Java 1.7 Update 10 is not an option use the following workaround:
- Click Start>Control Panel
- Open the Java (32-bit) control panel
- Click Advanced>Security>General
- Uncheck Enable online certificate validation
Article URL http://www.symantec.com/docs/TECH199942