During a redirected restore of Microsoft Exchange GRT data the Backup Exec Remote Agent may crash on the the Microsoft Exchange server

Article:TECH199991  |  Created: 2012-11-21  |  Updated: 2014-01-27  |  Article URL http://www.symantec.com/docs/TECH199991
Article Type
Technical Solution


Issue



During a redirected restore of Microsoft Exchange GRT data the Backup Exec Remote Agent on the Exchange server may crash.


Error



The crash dump will show the following:

FOLLOWUP_IP:
ntdll!ZwWaitForMultipleObjects+a
00000000`76dc18ca c3 ret

SYMBOL_NAME: ntdll!ZwWaitForMultipleObjects+a


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 3 (TECH205351).

Backup Exec 2010 R3 Rev 5204 Service Pack 4  (TECH208828).


Supplemental Materials

SourceETrack
Value3003248
Description

EXCH: GRT restore crashes beremote on the Exchange Server




Article URL http://www.symantec.com/docs/TECH199991


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