OST file is marked as CORRUPT when backup job spans over and duplicate fails with error “V-79-57344-33037 - Error - Mount failed.”

Article:TECH200017  |  Created: 2012-11-22  |  Updated: 2014-01-27  |  Article URL http://www.symantec.com/docs/TECH200017
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Article Type
Technical Solution


Issue



OST file is marked as CORRUPT when backup job spans over and duplicate fails with error “V-79-57344-33037 - Error - Mount failed.”


Error



Duplicate / Verify job fails with the following error in Job log:
Final error: 0xe000810d - Physical Volume Library Media not found.
Final error category: Backup Media Errors

For additional information regarding this error refer to link V-79-57344-33037
V-79-57344-33037 - Error - Mount failed.
Physical Volume Library Media not found.
V-79-57344-33037 - Unable to acquire device for the specified pool and media

SGMon logs from the media server shows the following:

BENGINE:  [0000]     11/21/12 13:02:25 DeviceIo: STS:
Error: PDVFS: [1] pdvfs_lib_log: Error sending data: only sent -1 of 16384
bytes: connection reset by peer
BENGINE:  [0000]     11/21/12 13:02:25 DeviceIo: STS:
Error: PDVFS: [1] pdvfs_lib_log: _doSend: DO transmission failed: connection
reset by peer
BENGINE: [0000]     11/21/12 13:02:25 DeviceIo: STS:
Error: PDVFS: [1] pdvfs_release_cr_conn: ERROR CRSync failed: connection reset
by peer
BENGINE:  [0000]     11/21/12 13:02:25 DeviceIo: STS:
Error: PDVFS: [1] pdvfs_release_cr_conn: failed, data=000000000A850040,
cr_pool=00000000523B4030, connection reset by peer
BENGINE:  [0000]     11/21/12 13:02:25 DeviceIo: STS:
Error: PDVFS: [1] pdvfs_flushfile_norm_cleanup: pdvfs_release_cr_conn write
failed 36
BENGINE: [0000]     11/21/12 13:02:25 DeviceIo: STS:
Error: PDVFS: [1] pdvfs_flushfile: during normal flushfile cleanup, errno=10054
BENGINE:  [0000]     11/21/12 13:02:25 DeviceIo: STS:
Error: PDVFS: [1] pdvfs_flushfile: file BEOST_00000648.img now marked CORRUPT
BENGINE:  [0000]     11/21/12 13:02:25 DeviceIo: STS:
Error: PDVFS: [1] pdvfs_fcache_close: pdvfs_flushfile failed (Unknown error)
BENGINE:  [0000]     11/21/12 13:02:25 DeviceIo: STS:
Error: PDVFS: [1] pdvfs_close: pdvfs_fcache_close failed, cache_fd=90006
BENGINE:  [0000]     11/21/12 13:02:25 DeviceIo: STS:
Error: PDVFS: [1] PdvfsClose: exit fd=5 failed, res=-1 errno=10054
BENGINE:  [0000]     11/21/12 13:02:25 DeviceIo: STS:
Error: close_image image close error: Unknown error (10054)
file /servername#16/2/BEOST/{8F675560-C7DB-43A9-8018-
CA8BA23A578F}/BEOST_00000648.img
BENGINE:  [0000]     11/21/12 13:02:25 DeviceIo: STH: Info:
dir_count = 15791, file_count = 3675991, corrupt_file_count = 0, stat_blks =
22134767


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010 R3 Rev 5204 Service Pack 4 (TECH208828).


Supplemental Materials

SourceETrack
Value3003957
Description

PDDE: OST file is marked as CORRUPT when backup job spans over and duplicate fails with error “V-79-57344-33037 - Error - Mount failed.”


SourceError Code
Value0xe000810d
Description

Physical Volume Library Media not found.
 


SourceUMI
ValueV-79-57344-33037
Description

Unable to acquire device for the specified pool and media

 




Article URL http://www.symantec.com/docs/TECH200017


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