Error in PGP Universal Client Log - Duplicate key violates unique constraint "email_idx"
| Article:TECH200033 | | | Created: 2012-11-22 | | | Updated: 2012-12-17 | | | Article URL http://www.symantec.com/docs/TECH200033 |
Problem
After entering the Active Directory username and password correctly, a user is continually prompted for the same information and the PGP Desktop user is unable to enroll.
Error
PGP Universal Server Client log contains the error:
Environment
PGP Universal Server using LDAP Directory Synchronization with Active Directory.
Cause
The user trying to enroll has one or more secondary email addresses associated with their Active Directory account. One of these secondary email addresses may already be in use by a user account on PGP Universal Server.
This can occur if a user who has an account on PGP Universal Server leaves the organization and the account in Active Directory account is disabled or deleted and their primary email address is deleted. Another Active Directory user is then given the prior user's email address as a secondary address. However, the prior user's account was not deleted from PGP Universal Server which causes the enrollment issue.
Solution
Check the Active Directory account of the user who is failing to enroll for secondary email addresses. Search PGP Universal Server for each secondary email address. If users are found with the secondary addresses, check whether these user accounts are still required and if they are not, delete them from PGP Universal Server.
|
|
Article URL http://www.symantec.com/docs/TECH200033
Terms of use for this information are found in Legal Notices
Thank you.