Keysearch via USP does not any return results.

Article:TECH200044

Created: 2012-11-23

Updated: 2012-11-23

Article URL http://www.symantec.com/docs/TECH200044

Article Type
Technical Solution

Product(s)

Show all

Languages

Show all

Problem

Searching for internal users via USP (e.g. from PGP Desktop) does not return any keys.

Error

There are no results returned.

Environment

PGP Desktop and Universal Server as keyserver.

Cause

Currently all users that are associated with a group that has the excluded policy assigned will not be found via USP. This is true even if the user is in multiple groups and the effective policy is not the excluded policy. As every user is a member of the everyone group, no keys are returned if that group has the excluded policy assigned.

Solution

Symantec Corporation is committed to product quality and satisfied customers. This issue is currently being considered by Symantec Corporation to be addressed in a forthcoming version or Maintenance Pack of the product. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

The following are known temporary workarounds for the issue until the version/maintenance pack is released:

a) If applicable, search via LDAP.

b) You may check if the Excluded Policy applies to the Everyone Group. If possible, change the Policy to Default.

Supplemental Materials

Source	ETrack
Value	2976812