Unable to Decrypt Symmetric key when accessing IT Analytics Reports
|Article:TECH200102|||||Created: 2012-11-26|||||Updated: 2013-02-06|||||Article URL http://www.symantec.com/docs/TECH200102|
Cannot Decrypt Symmetric key error when attempting to access IT Analytics Reports.
The report server cannot decrypt the symmetric key that is used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content.
Microsoft SQL 2005
Microsoft SQL 2008
IT Analytics 7.x
Corrupted symmetric key.
Restore from a backed up copy of the symmetric key to allow access to the database. If the symmetric key backup is not available, recreate the IT Analytics Analysis database, as described here:
Configuring IT Analytics Solution
Article URL http://www.symantec.com/docs/TECH200102